You can initiate deletion without contacting support.
Adult account deletion
- Sign in to the adult Duodisly account.
- Open Profile.
- Open Account.
- Select Delete Account.
- Review the consequences and confirm.
You may also email support@duodisly.com from the account email. Include enough information for us to verify the request. Never send a password.
What happens to a group
- If a couple or family has another adult, the group may remain for that adult. Administrative rights may transfer, and the deleted adult’s information is removed or de-identified where reasonably possible.
- If a family has no other adult, the group, managed child profiles, child credentials, and active group content are deleted or deactivated according to the deletion process.
- Deleting an account does not automatically cancel a subscription. Cancel through the purchase platform before deletion.
Child-profile deletion
A child profile is deleted by an adult family administrator in family settings. The child profile itself does not use the adult account-deletion flow. The adult may also contact privacy@duodisly.com.
Data removed and retained
We remove or de-identify active profile, credential, group-membership, task, reward, chat, notification, and task-evidence data where reasonably possible and appropriate to the group state.
Limited records may be retained:
- technical logs: up to 90 days;
- backup copies: generally up to 30 days;
- reports and safety records: up to 24 months, longer for an active matter or legal requirement;
- support communications: up to 24 months;
- deletion audit: up to 24 months, longer for a dispute or legal requirement;
- subscription and transaction records: as required by the purchase platform, tax, accounting, fraud-prevention, and law.